Privacy Policy

1. Introduction

At KIOPSI ("we", "us", or "our"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use and share it, and what choices and rights you have.

This Policy applies when you use our website (kiopsi.com), interact with us via email or forms, or purchase our products and services. KIOPSI primarily provides 3D-printed anatomical models and simulation tools for medical education and training. We do not use this website to collect or process patient-identifiable clinical data.

2. Information We Collect

2.1 Information You Provide to Us

Contact information: name, job title, institution, email address, phone number.
Account and order details: billing address, shipping address, order history, and preferences.
Communications: information you provide when you contact us.
Payment-related data: we do not store full payment card details on our servers.

2.2 Information Collected Automatically

Technical data: IP address, browser type, device type, operating system, language settings.
Usage data: pages visited, time spent on pages, click paths, and referring URLs.
Cookie data: information from cookies and similar technologies.

3. How We Use Your Information

Order processing & fulfilment: to process payments, ship products, and manage customer accounts.
Customer support: to respond to your inquiries, requests, or complaints.
Service improvement: to analyze how our website and services are used.
Communications: to send transactional emails (order confirmations, updates, support messages).
Legal & compliance: to comply with legal obligations and anti-fraud checks.

We do not sell your personal data to third parties.

4. Cookies & Similar Technologies

We may use cookies to enable basic site functionality, remember your preferences, and perform analytics. You can manage or disable cookies through your browser settings.

5. How We Share Information

We may share your personal information with service providers (payment processors, hosting providers, shipping carriers), professional advisors, and authorities where required by law. We do not share your data with third parties for their own independent marketing purposes without your explicit consent.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including to provide services, comply with legal obligations, and resolve disputes.

7. Your Rights

Depending on your location, you may have rights to access, rectify, erase, restrict, or port your personal data. To exercise these rights, please contact us at info@kiopsi.com.

8. Contact Us

If you have any questions about this Privacy Policy, please contact: info@kiopsi.com