KIOPSI

Shipping & Returns

1. Overview

At KIOPSI, we design and manufacture high-fidelity 3D-printed anatomical models and training tools for healthcare professionals, institutions, and educators. Because many of our products are professional-grade and made to order, our shipping and returns policies are designed to balance flexibility with quality, traceability, and safety.

If you have any questions at any point, you can reach us at info@kiopsi.com.

2. Shipping Policy

2.1 Order Processing

  • Processing time: Most standard products are prepared for shipment within 3–7 business days after payment is confirmed.
  • Custom / patient-specific models: Lead times may be longer depending on complexity.
  • Orders are processed Monday–Friday, excluding public holidays.

2.2 Delivery Times

  • Domestic (within Turkey): typically 2–5 business days after dispatch.
  • International: typically 5–14 business days, depending on destination and customs procedures.

2.3 Customs & Duties (International)

International shipments may be subject to customs duties, import taxes, and handling fees in the destination country. These charges are the responsibility of the customer.

3. Returns & Exchanges

3.1 General Conditions

To be eligible for a return: the item must be unused, undamaged, and in its original packaging. A proof of purchase must be provided. You must contact us before returning any products.

3.2 Standard Products

You may request a return within 14 days from the date you receive the product. Approved refunds are generally processed within 7–14 business days.

3.3 Custom & Made-to-Order Items

Custom models are non-returnable and non-refundable, except in cases of manufacturing defects, transport damage, or a clear discrepancy between the approved design and the delivered product.

3.4 Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us at info@kiopsi.com within 48 hours of delivery with your order number and photos of the packaging and product.

4. Professional Use & Limitations

KIOPSI products are designed for education, research, and training purposes. They are not intended for direct diagnostic or therapeutic use on patients and must not replace clinical judgment.

5. Contact

For questions regarding shipping, returns, or product eligibility: info@kiopsi.com